Dune Hearth

Store Policies &
Purchase Terms

Here you'll find the official terms and conditions for shopping with Dune Hearth. We've designed our policies to be as clear and rugged as the gear we sell, ensuring your Phoenix-to-peak journey is protected every step of the way.

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High-end winter jacket detailing with technical fabric textures

1. Introduction

By accessing the Dune Hearth website and utilizing our online retail platform for winter gear acquisitions, you agree to be bound by these Terms of Service. These terms govern all winter gear purchase terms and your general use of the site. If you do not agree to these terms, please discontinue use of our services immediately.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time.

  • Product descriptions for our jackets, boots, and gloves are curated for accuracy, though slight color variations may occur due to display settings.
  • Pricing for all high-performance gear is subject to change without notice.

3. Arizona Clothing Returns

We want you to be fully prepared for your Flagstaff or Sedona explorations. Our online retail policy is built for your convenience. Items must be returned in original condition, with tags attached, within 30 days of purchase.

Return Timeframe

30 days from the date of delivery for all winter apparel and footwear.

Refund Process

Refunds are processed back to the original payment method within 7-10 business days.

4. User Accounts and Content

When you create an account at Dune Hearth, you are responsible for maintaining the confidentiality of your credentials. We prioritize your privacy as you browse our size filters and product grids.

5. Limitation of Liability

Dune Hearth shall not be liable for any injury, loss, or claim arising from the use of our technical gear beyond the stated warranty terms. Users are responsible for ensuring appropriate gear for their specific environmental conditions.

6. Governing Law

These terms and any separate agreements shall be governed by and construed in accordance with the laws of the State of Arizona, USA. Jurisdiction for any disputes shall reside in Phoenix, AZ.

What Our Community Says

"Dune Hearth's transparent return policy made picking out boots for my Sedona trip completely stress-free. The sizing filters are incredibly accurate."

BL

Bocephus Watkines

Phoenix Resident

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